FAQ

Fast answers to common questions

FAQ

Fast answers to common questions. 

 

Have you received my email/photos?

It is unusual for our Enquiries team not to respond within 24 hours. If you have not heard from us after that time, your email attachments may be larger than our mailbox file limit which is 5mb. Some customers also mistype the word 'enquiries' when addressing emails.

You could try resending your photos as individual emails to   enquiries@magicman.co.uk.  Please include your name and post code with each email. 

 

Where are you based? /or/ Are you nationwide?

Magicman Head Office and call centre are in Brighton & Hove but our service is nationwide. Our technicians work on site which means we come to you. We have directly employed repair technicians all over England, Scotland and Wales.

 

Can you give me a rough price?

Not really.  We need to see the kind of damage, its size, the number of damage points, and the materials and finish of the damaged item.  There are so many factors to be taken into consideration when calculating your estimate that sending in photos is the best and fastest way to do it.

All damage photos are assessed by expert repair technicians with years of on site experience. Even so, in some rare cases we still require a site visit to assess if repair work can take place.

 

Do you repair cars or vehicles?

I'm afraid not. The engineered solutions and materials we use are not suitable for vehicle bodywork even though technically you can argue they are hard surfaces. However we can repair caravans and motorhomes, depending on the materials and finishes used in construction.

 

Can I pay by card over the phone?

Yes. We accept Visa and Mastercard. We cannot accept American Express.