Magicman transition to new ISO standards

In May 2017, during our annual ISOQAR audit, Magicman Limited successfully transitioned to the new ISO Standards ISO 9001: 2015 and ISO 14001: 2015. Our transition is a mark of Magicman’s professionalism, the quality of the management systems and their commitment to meeting the needs of their customers and stakeholders that they were able to transition to the higher and latest standards in two key areas. 

ISO 9001: 2015

This is the standard that assures customers that companies have fully implemented and maintain a Quality Management System that meets the requirements for certification by UKAS. It is an indicator of a company’s ability to fulfil or exceed the needs and expectations of their customers and stakeholders, both professionally and efficiently. 9001 focuses on customer experience but also about how companies treat their own employees and competency levels of staff.

ISO 14001: 2015

This demonstrates good governance and social responsibility regarding the company’s Environmental Management Systems. It confirms that Magicman have effective measures in place to reduce their impact on the environment. They achieve this by limiting waste production, preventing pollution and reducing energy usage. It also ensures that they comply fully with current legislation and regulations. It gives customers confidence that a company is seriously committed to protecting the environment.

BS OHSAS 18001: 2007

Magicman still hold BS OHSAS 18001: 2007, the future version of which is currently being written. This certification relates to Occupational Health and Safety Management Systems and demonstrates a company’s serious commitment to protecting its employees, customers and the general public through improved management of risk assessment, reduced incidents and accidents and a decrease in staff absence.

Magicman are eagerly awaiting ISO 45001, the replacement for BS OHSAS 18001, in the first quarter of 2018 so we can transition to that too.

All Magicman’s accreditation and certificates are publicly available for viewing on the Magicman website. Please visit the Certificates and Policies page under the About menu.

WE ARE OPEN FOR BUSINESS AS USUAL

Magicman are following Government Guidance on the control of the coronavirus (Covid-19) and take the health and safety of their staff and customers extremely seriously. All our technicians are checked daily that they are safe to work and we do not attend any jobs where the customer has self-isolated. When our technicians are attending, they are wearing throwaway gloves and masks as necessary.

Our call centre staff are all in the office as usual and available to deal with all enquiries and immediate bookings. We are currently trying to deal with all bookings as fast as possible and to attend and complete works within 48 hours if achievable. Our repairs are carried out with the minimum of disruption and items are often back in use within a matter of hours.

Please call 0345 458 1010 or email [email protected] as usual.

For further guidance please visit the Government website: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public