Privacy Policy

Our Privacy Policy sets out our commitment to protect personal data and how we implement that commitment with regards to the collection and use of personal data.

 

DATA PROTECTION

 

Magicman Ltd are registered with the Information Commissioner’s Office (ICO), Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

 

We are committed to ensuring that we meet our legal obligations in accordance with the rights of data subjects as laid out in the Data Protection Act 1998 and that we comply with the data protection principles listed below.

 

  1. Any personal data collected shall be used fairly and lawfully.
  2. The personal data we collect shall not be excessive but only what is necessary to meet our operational needs or fulfil legal requirements. 
  3. We will not ask for irrelevant and sensitive information that could be prejudicial if misused, such as ethnicity, religious beliefs or medical history.
  4. We have taken steps to ensure personal data is secure, accurate and up to date.
  5. We have established appropriate retention periods for holding personal data and it shall not be kept longer than is necessary to meet our operational needs or fulfil legal requirements.
  6. Personal data collected will not be sold on to third parties outside the company for the purposes of direct email or telemarketing.
  7. We may share your details to the proper authorities if required to do so by law.
  8. Appropriate technical and organisational measures have be taken against unauthorised and unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.
  9. Personal data shall not be transferred to a country or territory outside of the European Economic Area unless that country or territory ensures adequate levels of protection for the rights and freedoms of data subjects in relation to the processing of personal data.
  10. Adequate training is provided for all staff responsible for personal data to ensure they are aware of good practice in data protection.
  11. A nominated officer has been appointed to be responsible for data protection compliance and provide a point of contact for all data protection issues.
  12. Queries about data protection, internal and external to the company, shall be dealt with effectively and promptly.
  13. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee of £10 will be payable. If you would like a copy of the information held on you please write to 15 Gordon Road, Portslade East Sussex BN41 1GL If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

 

 

PHONE CALLS

 

  1. All incoming and outgoing calls to landlines in our offices are recorded for quality and training purposes and for the protection of our employees and customers.
  2. Call recordings are paused and the customer notified during financial transactions to ensure that information such as bank account and credit card details are not captured.

 

HOW WE USE COOKIES

  1. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
  2. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. 
  3. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. 
  4. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.